FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
We want to make the process of ordering from the website as simple as possible.
The steps are:
Choose an item you wish to purchase and add it to your shopping cart
At the top of the page you will find your shopping cart total and from there you can view or proceed to checkout
Once at the checkout Insert your personal information then make a payment for the order
WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide
DO YOU OFFER FREE SHIPPING?
We sure do…
FREE STANDARD SHIPPING ON ORDERS 100+ GBP (EUROPE)
DO YOU OFFER FREE RETURNS?
Yes we do! We offer 30 day returns for customers with a delivery address in Europe. Read more here
HOW LONG WILL DELIVERY TAKE AND HOW MUCH WILL IT COST?
Once you’ve placed your order we’ll process, pack and send it within 1 - 2 business days. You can select which delivery method works best for you with estimated arrival times. We offer FREE Standard Shipping Worldwide on orders of 100+ GBP
WHERE DO YOU SHIP FROM?
All our packages are despatched from our head quarters in England.
WHAT PAYMENT METHODS DO YOU TAKE?
There are several ways to pay, including all the usual suspects: We accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal.
WILL I HAVE TO PAY ANY DUTIES OR TAXES?
Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. To help estimate any duties and taxes try using this external www.dutycalculator.com
Good news for US consumers! Starting March 10, 2016, imports of merchandise up to USD 800 will be allowed into the United States free from duties and taxes.
CAN I CHANGE MY MIND OR AMEND MY ORDER ONCE IT’S PLACED?
We wouldn’t be human if we didn’t change our minds. Once your order is submitted, we create a four hour window so you can make any amendments prior to despatch. Please email email@example.com within four hours of submitting your order to ensure we can catch it in time.
CAN I RETURN OR EXCHANGE MY ORDER?
Absolutely. We allow for a ‘Try It On’ policy for any online purchase valid for 30 days after receiving your order. Please return the item ‘as new' and in its original packaging. You are also entitled to a refund or replacement if the item is faulty. To learn more about our returns policy click here or email firstname.lastname@example.org. We do not cover any shipping fees for items returned due to change of mind.
DO YOU HAVE A 'TRY IT ON' POLICY?
Our 30-day 'Try It On' policy allows you the time to experiment with a selection of frames to find the perfect pair, with the option of a full refund or store credit should you find the item unsuitable. All returns must be made within 30 days from the date you receive the order in the post. We do not cover any shipping fees for items returned due to change of mind.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
We will send you a seperate email as soon as your package has left our warehouse.
HOW DO I KNOW THESE ARE GENUINE GOLDEN HOUR ITEMS?
When you purchase from our online store () you can rest assured that the products are 100% authentic.
WHAT SIZE AM I?
On each product page on the website you will find measurements that correspond to each style. If you are still unsure of what frame might suit you best then please email us. One of our team will be more than happy to help you find the perfect pair.
WHAT CURRENCY WILL I BE CHARGED IN?
All transactions are charged in GBP (England)
WHAT ARE YOUR FRAMES MADE OUT OF?
We take great pride in the quality and craftsmanship of our sunglasses and the precision and artistry that goes into the creation of every item in the GOLDEN HOUR Collection. Our sunglasses are designed in London, England and produced with Italian acetate, CR 39 Lenses (the best ones) and teflon coated German OBE hinge screws.
I HAVE A SCRATCH ON MY LENS WHAT SHOULD I DO?
The good news is that most lenses can be replaced. Please email us a photo email@example.com of your scratched lens, and we can check our inventory to advise if we have any replacement lenses available for that style of frame. Lens replacements incur a 40 GBP charge (plus 10 GBP shipping) fee.
WHERE CAN I GO TO TRY ON A PAIR?
We’re working on that as quick as possible. In the mean time take advantage of our free home delivery and easy return policy.
ARE YOUR LENSES POLARISED?
OH YES! Thats what we're all about... All our sunglasses are polarised to reduce unwanted reflective glare and deliver a fresh and healthy visual experience for optimising every opportunity life has to offer.
If we haven’t been able to answer your question or you have any other concerns, please email us at firstname.lastname@example.org we'll be more than happy to help.